At Trade Bots, we strive to provide high-quality services and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made through our mobile application and website located at www.tradebots.app (collectively, the "Service"). By subscribing to or using our Service, you agree to this Refund Policy. If you do not agree with these terms, please do not use our Service.

1. Subscription Fees

Trade Bots operates on a subscription model, offering various plans with different features. All subscription fees are billed in advance and are non-refundable, except as provided in this Refund Policy or as required by applicable law.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

a. Technical Issues

If you experience technical issues that prevent you from using the Service and we are unable to resolve the problem within a reasonable time frame, you may be eligible for a refund. To qualify, you must report the issue to our support team at support@tradebots.app within 7 days of encountering the problem.

b. Incorrect Billing

If you believe you have been incorrectly billed, please contact us at support@tradebots.app within 30 days of the billing date. We will review your request and, if a billing error is found, we will issue a refund for the incorrect charge.

c. Early Cancellation

If you decide to cancel your subscription within the first 7 days of your initial purchase, you may be eligible for a prorated refund for the unused portion of your subscription. Please note that any usage of the Service during this period may affect the refund amount.

3. Non-Refundable Situations

Refunds will not be granted in the following situations:

• Change of mind after the subscription period has started.
• Failure to cancel the subscription before the renewal date.
• Dissatisfaction with the Service after extensive use.
• Inability to use the Service due to factors outside our control, such as internet connectivity issues.

4. Refund Process

To request a refund, please contact our support team at support@tradebots.app with the following information:

• Your name and email address associated with your account.
• The reason for your refund request.
• Any relevant documentation or evidence supporting your request.

We will review your request and notify you of our decision within 10 business days. If approved, refunds will be processed within 14 business days and will be issued to the original payment method used for the purchase.

5. Modifications to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Service after any changes constitutes your acceptance of the new Refund Policy.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: support@tradebots.app